We are accepting new patients including Oregon Health Plan, Medicare and HealthShare patients. We are currently covered with most private insurers, accepting Motor Vehicle and Workers Compensation Claims as well.
Patient Rights and Responsibilities
Oregon Integrated Health posts our Patient Rights and Responsibilities at each of our clinic sites. You can also download it here or we can provide you a printed copy/emailed copy at our clinics. You may contact our Administrative Office at email@example.com
RELEASE OF INFORMATION
We encourage patients to have records sent from their physician office to our office.
If you are requesting your own records from Oregon Integrated Health or require patient records from Oregon Integrated Health please complete this form and pay the $30 associated fee.
Medical Records Office
Phone: 503.972.0235 x 2150
Obtaining payment for health care services can sometimes be a daunting task. The “system” is extremely complex, with numerous health plan requirements, layers of government regulation, coverage issues, coinsurance amounts and rules about coordination of benefits. Navigating this web of requirements takes a partnership between you, your insurance company and Oregon Integrated Health.
OUR COMMITMENT TO YOU
Verify your eligibility for any services you request at Oregon Integrated Health.
Bill your health plan, automobile or workers’ compensation insurer for covered services before billing you (except for copays, coinsurance or deductibles known at the time of treatment).
Make reasonable efforts to obtain referrals, authorizations and pre-certifications from your health plan.
Communicate with you the information we have gathered on your health plan coverage and out-of-pocket responsibility.
Provide a payment plan – if you are uninsured or have large balances after insurance.
Conduct business with respect, care, teamwork, excellence and commitment to personal best.
YOUR RESPONSIBILITY AS OUR PATIENT
We ask you to:
Provide us with your health plan information.
Know your insurance coverage and what your out-of-pocket expenses are.
Tell us when a service is to be covered by a party other than your health plan (for example, by automobile insurance or workers’ compensation).
Keep us and your insurer up-to-date with your choice of primary care doctor.
Keep us up-to-date with your personal information, including home address, employer information and telephone numbers or if your insurance plan changes.
Pay your copay when you check in for your appointment.
Promptly pay your coinsurance, deductible or other out-of-pocket responsibility.
Patients are responsible for paying charges that are not covered by insurance. Payment is due 30 days from the bill date indicated on the statement. We accept MasterCard, Visa, credit cards. You may pay online, in person at your appointment or by calling our billing office 503.972.0235 x 2103.
Payment plans are available for patients who have large balances not covered by please visit one of our clinic offices or call 503.972.0235 x 2103. Charges not covered by insurance that remain unpaid for more than four months will be considered for referral to a collection agency.
When making your appointment, please remember to provide the following information:
Your health, automobile or workers compensation insurer information.
Your home address and telephone number.
For your first appointment, please arrive 10 minutes prior to your appointment time:
Present your insurance card and Picture Identification.
Provide the front desk with any updates to your personal information.
Pay your co-payment. Please note OIH does not accept cash or personal checks
Oregon Integrated Health strongly encourages the use of interpreters for medical translation. Patients, however, may decline the use of free-of-charge interpreter services and choose to use family members or friends. If this occurs, the provider will document that the interpreter services were declined.
Please note that federal law prohibits the use of minor children as interpreters.
When you are registering or calling for an appointment, please make sure OIH staff are aware of your need for an interpreter and have record of your primary language. They will then coordinate efforts to ensure that a competent medical interpreter, fluent in English and your primary language, will be present for your appointment(s).
Generally, requests for appointments require 72 hours notice but may be expedited based on interpreter availability.
LATE OR MISSED APPOINTMENTS
LATE TO APPOINTMENT POLICY
Late Appointments are considered if you arrive 10 minutes or more past your appointment. You will likely be asked to reschedule unless the provider’s schedule can still accommodate you. Priority will be given to the patients who arrive on time and you may have to be worked in between them. This may mean you will have a considerable wait. If this is not convenient for you, you may choose to reschedule. We strive to see every patient as close to their appointment time as possible.
We ask that you please be courteous of your provider’s valuable time and attention. The providers, office staff, as well as your fellow patients will thank you.
MISSED APPOINTMENT OR “NO-SHOW” POLICY
Our office requires 24 hour notice if an appointment cannot be kept or needs to be cancelled. You can call or TEXT #CANCEL 503.972.0235 between 8am and 5pm. If before 8am or after 5pm, please leave a message on our voicemail.
We make every effort to provide reminder calls, text messages and emails 48hr and 24hr before your scheduled appointment.
All “No Show” appointments are tracked within the patient’s medical record. There is a $50.00 fee attached to all “No Show” appointments subsequent to the first offense. Every patient receives a text message at the end of day reminding them they missed an appointment at the clinic that day. Each patient is called the following business day and provided an opportunity to reschedule. If you have pending future appointments these will be cancelled unless you confirm that you will be attending these appointments. After three (3) missed appointments, the practice may at its discretion choose to discontinue your care.
If inclement weather is effecting your travel to the clinic for your appointment, please call the clinic ahead of time to reschedule – we will do our best to call you as well if our clinic is closed.
Patient Centered Primary Care Medical Home
Oregon Integrated Health has been recognized as a Patient Centered Primary Care Medical Home since 2012. Our goal is to provide high quality primary care to our patients. We strive to integrate healthcare providers in our clinic that will improve your health and help you reach your healthcare goals.
Our Eugene Clinic and Portland Clinic are both Tier 4 PCPCH Clinics.